Returns + Exchanges

 

Returns

We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise for a store credit note.

Returns are accepted within 7 DAYS of receiving order for a store credit. (Valid for a year)

REFUNDS

We DO NOT offer refunds on change of mind and/or incorrect sizing purchases and you will be issued with a store credit note.

Only available for products with manufacturing faults or incorrect item received

EXCHANGES

Only for items to the same value of your original purchase

Please include a prepaid postage satchel for your item to be posted back

Alternatively, you can repurchase the correct size or style with a store credit

CONDITION OF RETURN

- Hygiene strip MUST be attached to product

-Unworn x unwashed

-Original tags attached

-Full price item

-Sale items are non-returnable

-If your return is not in perfect condition we will send it back to you

INTERNATIONAL RETURNS

  • Return for store credit note
  • No exchanges
  • Customers must cover return shipping costs

HOW TO RETURN

  • Email info@lilandemm.com providing your order number and return reason
  • Please note that return costs must be covered by the customer
  • Once we receive and process your return we will contact you immediately